All Systems Operational

About This Site

VoCoVo is committed to providing real-time, transparent information about our service performance and system status.

This status page offers comprehensive insights into the operational state of our critical communication and cloud infrastructure.

In the unlikely event of an outage or connectivity issues, rest assured that your in-store VoCoVo equipment will continue to function independently.

Our team is committed to providing transparent and timely information about any service interruptions, scheduled maintenance, or performance issues.

We understand the critical role our technology plays in your daily operations and strive to minimise any potential disruptions.

Uptime over the past 90 days. View historical uptime.
VoCoVo Portal - UK & Europe Operational
VoCoVo Portal - US Operational
Integration Services Operational
VoCoVo Cloud API - UK & Europe Operational
VoCoVo Cloud API - US Operational
Infrastructure Operational
VoCoVo On-Premise Management Connection Operational
VoCoVo Global Cloud Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 12, 2026

No incidents reported today.

Nov 11, 2026

Cloud Release - Feature Enhancement - UK/EU
Completed - The scheduled maintenance has been completed.
Nov 11, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 GMT
Scheduled - We would like to inform you about an upcoming cloud release, please find details below:

Date: 11/11/2026
Location & Time: 22:00 to 123:00 GMT (UK/EU)
Release Type: Cloud Release - Feature Enhancement

Details:
This release introduces changes to prepare for upcoming feature updates.

Rollback Plan:
Our teams are committed to minimising any potential disruptions during the rollout and will closely monitor the implementation to address any issues promptly.
This update has been thoroughly tested and is designed to be seamless; however, we always prioritise transparency. In the unlikely event that issues arise, a rollback plan is in place.

What you need to do:
No action required on your part.
Nov 10, 09:42 GMT
Cloud Release - Feature Enhancement - US
Completed - The scheduled maintenance has been completed.
Nov 11, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 09:00 GMT
Scheduled - We would like to inform you about an upcoming cloud release, please find details below:

Date: 11/11/2026
Location & Time: 09:00 to 10:00 GMT (US)
Release Type: Cloud Release - Feature Enhancement

Details:
This release introduces changes to prepare for upcoming feature updates.

Rollback Plan:
Our teams are committed to minimising any potential disruptions during the rollout and will closely monitor the implementation to address any issues promptly.
This update has been thoroughly tested and is designed to be seamless; however, we always prioritise transparency. In the unlikely event that issues arise, a rollback plan is in place.

What you need to do:
No action required on your part.
Nov 10, 09:41 GMT

Nov 10, 2026

No incidents reported.

Nov 9, 2026

No incidents reported.

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

Degradation of controller data via portal (UK/EU)
Resolved - This incident has been resolved
Nov 4, 14:05 GMT
Monitoring - A fix has been implemented and we are monitoring the results
Nov 4, 12:37 GMT
Investigating - We are seeing a partial degradation of service for the display of controller data via the Portal in UK/EU.

This is an intermittent issues, and we are continuing to investigate.
Nov 4, 12:06 GMT

Nov 3, 2026

Cloud Release - Platform Enablement & Reliability - UK/EU
Completed - The scheduled maintenance has been completed.
Nov 3, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 22:00 GMT
Scheduled - We would like to inform you about an upcoming cloud release, please find details below:

Date: 03/11/2026
Location & Time: 22:00 to 23:00 GMT (UK/EU)
Release Type: Platform Enablement & Reliability

Details:
This upcoming cloud release replaces our central MQTT broker with a new solution offering increased scalability and resilience.

Rollback Plan:
Our teams are committed to minimising any potential disruptions during the rollout and will closely monitor the implementation to address any issues promptly.
This update has been thoroughly tested and is designed to be seamless; however, we always prioritise transparency. In the unlikely event that issues arise, a rollback plan is in place.

What you need to do:
No action required on your part.
Nov 2, 10:01 GMT
Cloud Release - Platform Enablement & Reliability - US
Completed - The scheduled maintenance has been completed.
Nov 3, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 09:00 GMT
Scheduled - We would like to inform you about an upcoming cloud release, please find details below:

Date: 03/11/2026
Location & Time: 09:00 to 10:00 GMT (US)
Release Type: Platform Enablement & Reliability

Details:
This upcoming cloud release replaces our central MQTT broker with a new solution offering increased scalability and resilience.

Rollback Plan:
Our teams are committed to minimising any potential disruptions during the rollout and will closely monitor the implementation to address any issues promptly.
This update has been thoroughly tested and is designed to be seamless; however, we always prioritise transparency. In the unlikely event that issues arise, a rollback plan is in place.

What you need to do:
No action required on your part.
Nov 2, 09:59 GMT

Nov 2, 2026

Cloud Release - Feature Enhancement & Security Updates - UK/EU
Completed - The scheduled maintenance has been completed.
Nov 2, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 22:00 GMT
Scheduled - We would like to inform you about an upcoming cloud release, please find details below:

Date: 02/11/2026
Location & Time: 22:00 to 23:00 GMT (UK/EU)
Release Type: Feature Enhancement & Security Updates

Details:
This upcoming cloud release focuses on platform resilience, security enhancements, and foundational improvements that prepare our systems for exciting upcoming features.

Rollback Plan:
Our teams are committed to minimising any potential disruptions during the rollout and will closely monitor the implementation to address any issues promptly.
This update has been thoroughly tested and is designed to be seamless; however, we always prioritise transparency. In the unlikely event that issues arise, a rollback plan is in place.

What you need to do:
No action required on your part.
Oct 30, 11:13 GMT
Cloud Release - Feature Enhancement & Security Updates - US
Completed - The scheduled maintenance has been completed.
Nov 2, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 09:00 GMT
Scheduled - We would like to inform you about an upcoming cloud release, please find details below:

Date: 02/11/2026
Location & Time: 09:00 to 10:00 GMT (US)
Release Type: Feature Enhancement & Security Updates

Details:
This upcoming cloud release focuses on platform resilience, security enhancements, and foundational improvements that prepare our systems for exciting upcoming features.

Rollback Plan:
Our teams are committed to minimising any potential disruptions during the rollout and will closely monitor the implementation to address any issues promptly.
This update has been thoroughly tested and is designed to be seamless; however, we always prioritise transparency. In the unlikely event that issues arise, a rollback plan is in place.

What you need to do:
No action required on your part.
Oct 30, 11:10 GMT

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

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