Major Incident - 041225 - RESOLVED
Incident
Report for VoCoVo
Resolved
Dear Customer,
We would like to inform you that the major incident has been successfully resolved. Here is a summary:
Incident ID: 041225
Current Status: Resolved
Date/Time Resolved: 04/12/2025 17:00
Resolution Details:
Following the rollback of the Reporting Services and a period of monitoring, no further timeouts have been observed and the system has fully recovered.
The root cause is still under investigation and an Incident Report will be provided within the next five working days.
We will also be conducting a post-incident review to ensure that preventive measures are in place to avoid a recurrence.
If you continue to experience any issues, please contact our support team.
Thank you for your patience and cooperation during this time.
We would like to inform you that the major incident has been successfully resolved. Here is a summary:
Incident ID: 041225
Current Status: Resolved
Date/Time Resolved: 04/12/2025 17:00
Resolution Details:
Following the rollback of the Reporting Services and a period of monitoring, no further timeouts have been observed and the system has fully recovered.
The root cause is still under investigation and an Incident Report will be provided within the next five working days.
We will also be conducting a post-incident review to ensure that preventive measures are in place to avoid a recurrence.
If you continue to experience any issues, please contact our support team.
Thank you for your patience and cooperation during this time.
Monitoring
Dear Customer,
This is an update on the Major Incident that is currently affecting our Reporting Service. Here is the latest status:
Incident ID: 041225
Current Status: Monitoring
Details:
We have rolled back our Reporting Service, which has helped prevent further timeouts.
Some users may still experience intermittent latency, and we will continue to monitor the systems closely to maintain stability.
The root cause has not yet been identified, and our team is continuing their investigation.
We apologise for any inconvenience this may cause.
This is an update on the Major Incident that is currently affecting our Reporting Service. Here is the latest status:
Incident ID: 041225
Current Status: Monitoring
Details:
We have rolled back our Reporting Service, which has helped prevent further timeouts.
Some users may still experience intermittent latency, and we will continue to monitor the systems closely to maintain stability.
The root cause has not yet been identified, and our team is continuing their investigation.
We apologise for any inconvenience this may cause.
Investigating
Dear Customer,
We are writing to inform you that an incident has been identified and is currently being investigated.
The details of the incident are as follows:
Incident ID: 041225
Date/Time Identified: 04/12/2025 12:55 GMT
Current Status: Under investigation
Impact:
The reporting service is currently experiencing issues. Data presentation on the Portal may not be accurate, including offline devices.
Our engineering team is working to identify the root cause and we will provide updates as new information becomes available.
We apologise for any inconvenience this may cause and appreciate your patience.
We are writing to inform you that an incident has been identified and is currently being investigated.
The details of the incident are as follows:
Incident ID: 041225
Date/Time Identified: 04/12/2025 12:55 GMT
Current Status: Under investigation
Impact:
The reporting service is currently experiencing issues. Data presentation on the Portal may not be accurate, including offline devices.
Our engineering team is working to identify the root cause and we will provide updates as new information becomes available.
We apologise for any inconvenience this may cause and appreciate your patience.
This incident affected: VoCoVo Portal - UK & Europe and VoCoVo Portal - US.