All Systems Operational

About This Site

VoCoVo is committed to providing real-time, transparent information about our service performance and system status.

This status page offers comprehensive insights into the operational state of our critical communication and cloud infrastructure.

In the unlikely event of an outage or connectivity issues, rest assured that your in-store VoCoVo equipment will continue to function independently.

Our team is committed to providing transparent and timely information about any service interruptions, scheduled maintenance, or performance issues.

We understand the critical role our technology plays in your daily operations and strive to minimise any potential disruptions.

VoCoVo Portal - UK & Europe Operational
90 days ago
100.0 % uptime
Today
VoCoVo Portal - US Operational
90 days ago
100.0 % uptime
Today
Integration Services Operational
90 days ago
100.0 % uptime
Today
VoCoVo Cloud API - UK & Europe Operational
90 days ago
100.0 % uptime
Today
VoCoVo Cloud API - US Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
90 days ago
100.0 % uptime
Today
VoCoVo On-Premise Management Connection Operational
90 days ago
100.0 % uptime
Today
VoCoVo Global Cloud Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025
Resolved - Dear Customer,

We would like to inform you that the major incident has been successfully resolved. Here is a summary:

Incident ID: 041225
Current Status: Resolved
Date/Time Resolved: 04/12/2025 17:00

Resolution Details:
Following the rollback of the Reporting Services and a period of monitoring, no further timeouts have been observed and the system has fully recovered.
The root cause is still under investigation and an Incident Report will be provided within the next five working days.
We will also be conducting a post-incident review to ensure that preventive measures are in place to avoid a recurrence.

If you continue to experience any issues, please contact our support team.

Thank you for your patience and cooperation during this time.

Dec 4, 17:04 GMT
Monitoring - Dear Customer,

This is an update on the Major Incident that is currently affecting our Reporting Service. Here is the latest status:

Incident ID: 041225

Current Status: Monitoring

Details:
We have rolled back our Reporting Service, which has helped prevent further timeouts.
Some users may still experience intermittent latency, and we will continue to monitor the systems closely to maintain stability.
The root cause has not yet been identified, and our team is continuing their investigation.

We apologise for any inconvenience this may cause.

Dec 4, 13:50 GMT
Investigating - Dear Customer,

We are writing to inform you that an incident has been identified and is currently being investigated.

The details of the incident are as follows:

Incident ID: 041225

Date/Time Identified: 04/12/2025 12:55 GMT

Current Status: Under investigation

Impact:
The reporting service is currently experiencing issues. Data presentation on the Portal may not be accurate, including offline devices.
Our engineering team is working to identify the root cause and we will provide updates as new information becomes available.

We apologise for any inconvenience this may cause and appreciate your patience.

Dec 4, 13:17 GMT
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.